Store Terms and Conditions

Online store terms and conditions
Söppö

Chapter 1.General provisions, contact with the store owner
1. These terms and conditions (hereinafter "Terms and Conditions") specify the terms and conditions of using the online store Söppö, operating at www https://soppocosmetics.com.
2. The owner of the Store is Cyrulicy Sp. z o o. with its registered office at: Mariacka 37, 40-014 Katowice, entered into the register of entrepreneurs of the National Court Register under KRS number: 0000904405, NIP: 6-342-997-494 REGON: 389-106-398 (hereinafter "Seller").
3. The Seller's contact details are as follows:
  
  Contact address: Piastowska 3/13, 40-005 Katowice
  Email address: bok@soppocosmetics.com
  Phone number: +48-223-072-090 (customer service phone hours – in the Contact tab).
  Contact point for communication with the authorities of EU member states, the European Commission, the Digital Services Board: bok@soppocosmetics.com. Communication can be conducted in Polish.
Chapter 2.Technical requirements
1. In order to use the Store, it is necessary to have:
  1. a computer or other device with an internet browser;
  2. access to the Internet;
  3. an active email address.
Chapter 3.Personal data
1. The administrator of the Store's customers' personal data is the Seller.
2. All information about the processing of personal data of customers, as well as other persons using the Store's website, can be found in the Privacy Policy .
Chapter 4.Conclusion of the sales contract, customer account
1. The Store allows the purchase of goods (hereinafter "Goods"),, visible on the Store's website, in two modes:
  1. without registration;
  2. with creating an account in the Store.
  In both cases, in order to place an order, you should select the Goods in the Store, add them to the "Cart" using the appropriate button and continue the order procedure by selecting the appropriate options (delivery and payment method).
2. Information about products in the Store, i.e., descriptions and prices, constitute an invitation to conclude a sales contract within the meaning of Art. 71 of the Civil Code, in accordance with the terms of the Terms and Conditions.
3. The condition for placing an order is filling in all the required data necessary for the execution of the contract in the order form and, optionally (at the customer's request), also data for generating a VAT invoice.
4. If the customer decides to set up an account in the Store (hereinafter "Account"), registration is one-time, and the email address and the password selected by the customer are the basis for subsequent logging. Details of the Seller providing the digital service of maintaining an Account are available below in the Account Terms and Conditions. After logging into the Account, the customer has access to their order history, and for subsequent orders, they do not have to fill in the order form again with their personal data.
5. The customer may resign from having an account at any time without incurring any costs. For this purpose, you should send your resignation to the email address: bok@soppocosmetics.com.
6. Approval of the order by the customer with the "Buy and pay" button (or another with identical wording) means:
  1. placing an offer to the Seller to purchase Goods in accordance with the options selected in the order and in accordance with these Terms and Conditions,
  2. acceptance of the obligation to pay the price of the Goods and the costs of their delivery.
7. A sales contract (hereinafter "Contract") is concluded upon acceptance of the order for execution by the Seller (acceptance of the customer's offer), about which the Seller informs via an email message with confirmation of acceptance of the order for execution.
8. In the event of inability to fulfill the order for the Goods (in whole or in part), the Seller will inform the customer about it - the Contract is then not concluded. The Seller will inform the customer simultaneously about existing possibilities of another way of fulfilling the order, e.g., partial fulfillment of the order or waiting for the Seller to replenish stock levels. If the order was previously paid for by the customer and cannot be fulfilled, the Seller immediately refunds the payments made to the customer (according to the scope of order cancellation).
9. The Seller provides the customer with confirmation of the conclusion of the Contract on a durable medium at the latest at the time of delivery of the Goods
10. The Store is not responsible for non-delivery of the order or delay in its delivery resulting from the customer providing an incomplete / incorrect delivery address or failing to provide other data necessary for the fulfillment of the order.
11. The Seller reserves the right to suspend the fulfillment of the order in a situation where the customer has provided false data or when these data raise justified doubts as to their correctness. In such a case the Seller will (if possible) attempt to contact the customer to verify the truthfulness of the data provided.
Chapter 5.Prices and payment methods
1. Prices of Goods are given in Polish zloty (PLN) and in the gross amount, i.e., including VAT.
2. The cost of delivery of Goods is given separately in the Store's cart, depending on the delivery method selected by the customer.
3. Available payment methods are described on the Store's website in the "Payment methods" tab and are presented to the customer at the stage of placing the order (in the cart).
4. The Store offers the following payment methods:
  1. fast electronic transfer / BLIK / so-called virtual wallet payment - via the payment platform:
    - Shoper Payments (Autopay)
5. In the case of choosing payment via Shoper Payments, the entity providing online payment services in the scope of fast transfers and payment cards is Autopay S.A.
Chapter 6.Delivery of goods
1. Delivery of Goods takes place according to the customer's choice:
  - via a courier company
  - to InPost parcel lockers
2. With the exception of Goods collected by the customer in person, the order is considered completed upon sending the shipment to the customer (entrusting the shipment to a carrier engaged in transport). The exact actual delivery date of the shipment is determined by the carrier.
3. Goods are sent by the Seller within 2 business days, unless a different date was clearly stated in the product description during the customer's order placement. Detailed completion dates are provided on the Store's website in the tab "Order processing time".
4. The Seller standardly processes orders within the territory of the Republic of Poland against coverage of the costs indicated on the Store's website in the "Delivery time and costs" tab. Shipping abroad is possible against coverage of the costs indicated on the Store's website or costs individually agreed with the customer.
Chapter 7.Withdrawal from the contract
1. A customer who is a consumer or an entrepreneur referred to in Art. 7aa of the Act on Consumer Rights (hereinafter "Privileged Entrepreneur") has the statutory right to withdraw from the contract for the sale of the Goods in within 14 days of receiving it, without giving any reason, subject to the exceptions mentioned below.
2. To meet the deadline for withdrawal from the contract, it is sufficient for the customer to send, within the above-mentioned period, a statement:
  - in electronic form to the address: bok@soppocosmetics.com or
  - in writing to the address: Piastowska 3/13, 40-005 Katowice.
3. The statement of withdrawal from the contract may be submitted according to the template - Download form template. Use of the template is not mandatory. The Seller will immediately send the customer in the form of an email confirmation of receipt of the statement of withdrawal from the contract.
4. Then, within the next 14 days, the customer should send back the returned Goods at their own expense to the postal address: InPost, Magazyn DC2 Wola Bykowska 31 97-306 Grabica.
5. The Seller will immediately, no later than within 14 days of receiving the statement of withdrawal from the contract, refund the customer:
  - the price of the Goods;
  - the costs of the initial shipment of the Goods to the customer according to the cheapest ordinary method of delivery offered in the Store.
6. The Seller may withhold the refund of payments until they receive the Goods back, or at least the customer provides the Seller with proof of sending back the items.
7. The refund of payment will be made using the same payment methods as were used by the customer in the original transaction, unless the customer has expressly agreed to a different solution.
8. The customer is responsible for a reduction in the value of the returned Goods if, before submitting the statement of withdrawal from the contract, they used the Goods in a way other than necessary to establish the nature, characteristics and functioning of the item.
Chapter 8.Exceptions to the right of withdrawal from the sales contract for the Goods
1. The right to withdraw from the contract does not apply in the case of Contracts for the delivery of Goods:
  1. non-prefabricated, manufactured according to the specifications of the consumer / Privileged Entrepreneur or serving to satisfy their individualized needs (personalized goods);
  2. subject to rapid deterioration or with a short shelf life (perishable goods);
  3. delivered in a sealed package, if this package was opened by the customer, and the goods cannot be returned after opening the package due to health protection or hygiene reasons (goods packaged for hygiene reasons);
  4. audio, visual recordings or computer programs delivered in a tangible medium (e.g., CD) in a sealed package, if the package was opened after delivery;
  5. which after delivery, due to their nature, are inseparably connected with other goods (e.g., building materials if they have been used);
  6. journals, periodicals or magazines, with the exception of a subscription contract (paper press);
  7. the price of which depends on fluctuations in the financial market over which the Seller has no control, and which may occur before the deadline for withdrawal from the contract;
  8. alcoholic beverages, the price of which was agreed upon at the conclusion of the sales contract, and whose delivery may only take place after 30 days and whose value depends on market fluctuations over which the Seller has no control.
Chapter 9.Complaints
1. The Seller is obliged to deliver Goods to the customer in compliance with the Contract.
2. Towards consumers and Privileged Entrepreneurs, the Seller is liable for the compliance of the Goods in accordance with the provisions of the Act on Consumer Rights. Towards other customers, the Seller is liable based on the principles resulting from the Civil Code.
3. Complaints may be submitted:
  - in electronic form to the address: bok@soppocosmetics.com
  - or in writing to the address: InPost, Magazyn DC2 Wola Bykowska 31 97-306 Grabica.
4. The Seller will consider the complaint in the form in which it was submitted (in writing or via email) within 14 days of receiving the complaint.
5. In case of dissatisfaction with the way the complaint was handled by the Seller, the consumer and Privileged Entrepreneur may (independently of the usual proceedings before a common court) also use out-of-court methods of dealing with complaints and pursuing claims.
6. For this purpose, you can:
  1. apply to the provincial inspector of the Trade Inspection with a request to initiate mediation proceedings in the matter of an amicable settlement of the dispute,
  2. use the help of the district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection,
  3. apply to a permanent consumer arbitration court with a request to resolve a dispute arising from the concluded contract.
7. Additional information regarding out-of-court methods of dealing with complaints and pursuing claims can also be obtained on the website of the Office of Competition and Consumer Protection: https://polubowne.uokik.gov.pl/.
Chapter 10.Product reviews
1. In the Store, it is possible for the customer to add a review about the product (hereinafter "Reviews").
2. This functionality is available only if the customer uses an external customer satisfaction investigation / customer review program.
3. Reviews added by the customer should be legal within the meaning of the Digital Services Act (DSA) and consistent with good practices, which means that Reviews cannot be posted if they are:
  - of an unlawful nature;
  - contrary to good practices, in particular: containing offensive, pornographic content, offending religious feelings, inciting racial, ethnic, or religious hatred;
  - violating the rights of others, including in particular proprietary and personal copyrights and the right to privacy;
  - containing content or graphic elements of a commercial or advertising nature, concerning products other than those offered in the Store.
4. The Seller and/or the provider of the external customer satisfaction investigation / customer review program may moderate Reviews, which means that Reviews inconsistent with the Terms and Conditions will not be published or may be deleted.
5. In the event of blocking or deleting a Review, the Seller will inform the customer about it, providing a justification. In such a case, the customer may file an appeal on the principles described in Chapter 10. point 6 of the Terms and Conditions.
6. Appeals against decisions regarding Reviews (hereinafter “Appeal”) may be submitted:
  - in electronic form to the address: bok@soppocosmetics.com
  - or in writing to the address: InPost, Magazyn DC2 Wola Bykowska 31 97-306 Grabica.
  The Seller will immediately confirm receipt of the Appeal in electronic form (if the person submitting the Appeal has provided an email address to the Seller). The Seller will consider the Appeal in the form in which it was submitted (in writing or via email) within 14 days of receiving the Appeal.
7. Any person visiting the Store has the opportunity to submit a notification to the Seller (hereinafter “Notification”), if they believe that within the Reviews in the Store an illegal content illegal within the meaning of the Digital Services Act (DSA) or content contrary to the Terms and Conditions was posted. Notifications should be submitted in electronic form to the address: bok@soppocosmetics.com.
8. The Seller will immediately confirm receipt of the Notification in electronic form. The Seller will consider the Notification within 14 days of its receipt, providing a justification. From the decision of the Seller considering the Notification, the person who submitted it may file an appeal on the principles described in Chapter 10. point 6 of the Terms and Conditions.
9. In case of dissatisfaction with the way the Appeal was resolved by the Seller, the person submitting the Appeal has the opportunity to use out-of-court dispute resolution methods referred to in the Digital Services Act (DSA).
10. The Seller is not responsible for Reviews posted in the Store by customers, provided that:
  - they do not have knowledge that the Review is illegal content;
  - they immediately take appropriate actions to remove or disable access to illegal content when they obtain such knowledge or information, in particular the Seller immediately considers Notifications.
Chapter 11.Final provisions
1. Polish law applies to Contracts concluded in the Store. The Contract is concluded in Polish.
2. None of the provisions of the Terms and Conditions exclude or in any way limit the consumer's rights (and the Privileged Entrepreneur's) resulting from the provisions of law.
3. The Seller may make changes to the Terms and Conditions at any time, whereby such changes apply to orders placed after the publication of the new version of the Terms and Conditions, and in the case of (i) previously concluded Contracts for the provision of a digital service or electronic service, as well as in the case of (ii) customers having an Account in the store - the customer will be notified of the change to the Terms and Conditions and the possibility of not accepting the new content.
4. The Terms and Conditions are effective from 24-03-2026.

Account Terms and Conditions
in the store Söppö

Chapter 1.General provisions, contact with the Seller
1. These account terms and conditions („Account Terms and Conditions”) specify the terms and conditions of using the customer's account („Account”) in the online store Söppö („Store”).
2. These Account Terms and Conditions constitute terms and conditions of an electronic service within the meaning of the Act on the provision of services by electronic means. The Account service is an additional and secondary service in relation to the Seller's main activity, i.e., offering customers the purchase of Goods. The service of maintaining an Account is free of charge.
3. The Account Terms and Conditions supplement the Store Terms and Conditions. In matters not regulated in the Account Terms and Conditions, the provisions of the Store Terms and Conditions apply to this service.
4. The Seller's contact details in matters concerning the Account service are the same as in the case of the Store:
  Piastowska 3/13, 40-005 Katowice
  e-mail: bok@soppocosmetics.com
  tel.: +48223072090
Chapter 2.Technical requirements and functionalities of the Account service
1. Technical requirements for using the Account service are the same as for using the Store and are indicated in Chapter 2. point 1 of the Store Terms and Conditions.
2. By using the Account, the Store's customer has the opportunity to:
  1. save and store their personal data (including delivery address) in the Account, which allows for subsequent purchases in the Store without having to fill in the address form again,
  2. view their order history,
  3. view the status of order fulfillment.
Chapter 3.Contract for the provision of the Account service, withdrawal from the contract, resignation from the Account
1. Setting up an Account by the customer is equivalent to concluding a contract for the provision of an electronic service for an indefinite period. The customer may resign from having an Account at any time without giving a reason. For this purpose, you should contact the Seller electronically at bok@soppocosmetics.com. The customer also has a statutory right to withdraw from the contract for the provision of the Account maintenance service within 14 days of its conclusion.
Chapter 4.Complaints
1. Towards consumers and Privileged Entrepreneurs, the Seller is liable for the compliance of the Account service with the contract in accordance with the provisions of the Act on Consumer Rights. Towards other customers, the Seller is liable based on the principles resulting from the Civil Code.
2. Complaints regarding the Account service may be submitted to the Seller in accordance with the procedure provided for in Chapter 9. point 3-5 of the Store Terms and Conditions.
3. In case of dissatisfaction with the way the complaint was handled by the Seller, there is also a possibility of using out-of-court methods of dealing with complaints and pursuing claims, in accordance with the procedure described in Chapter 9. point 6-7 of the Store Terms and Conditions.
Chapter 5.Personal data
1. Full information about the processing of personal data of the Store's customers, including for the purposes of maintaining an Account, can be found in the Privacy Policy.
Chapter 6.Changes to the Account Terms and Conditions
1. The Seller may make changes to these Account Terms and Conditions on the principles indicated in Chapter 11 point 3 of the Store Terms and Conditions. If the customer does not accept the new wording of the Account Terms and Conditions, they may terminate the contract for the provision of the Account service (by contacting the Seller electronically for this purpose) with a 14-day notice period.

Newsletter Terms and Conditions
in the store Söppö

Chapter 1.General provisions, contact with the Seller
1. These newsletter terms and conditions („Newsletter Terms and Conditions”) specify the rules and conditions for the provision by the Seller („Seller”) – the owner of the online store Söppö („Store”) – of the so-called newsletter service.
2. A newsletter consists of cyclic electronic messages sent by the Seller to the email address of a person who has expressed appropriate marketing consent („Subscriber”). These messages contain, in particular, commercial information regarding the Store and the Seller. These messages may also contain other content related to the Seller's activity, the Store's industry, optionally educational content that, in the Seller's opinion, may be interesting and useful for customers or potential customers of the Store („Newsletter”).
3. These Newsletter Terms and Conditions constitute terms and conditions of an electronic service within the meaning of the Act on the provision of services by electronic means. The Newsletter service is an additional and secondary service in relation to the Seller's main activity, i.e., offering customers the purchase of Goods. The Newsletter service is free of charge.
4. The Newsletter Terms and Conditions supplement the Store Terms and Conditions. In the scope not regulated in the Newsletter Terms and Conditions, the provisions of the Store Terms and Conditions apply to this service.
5. The Seller's contact details in matters regarding the Newsletter service are the same as in the case of the Store
  Piastowska 3/13, 40-005 Katowice
  e-mail: bok@soppocosmetics.com
  tel.: +48223072090
Chapter 2.Technical requirements and functionalities of the Newsletter service
1. In order to use the Newsletter service, it is necessary to have:
  1. a computer or other device with software that allows for the receipt of email messages,
  2. an active email address,
  3. access to the Internet.
2. By using the Newsletter, the Subscriber has the opportunity to receive email messages from the Seller containing, among others:
  1. information about news and promotions in the Store,
  2. discount codes and/or information about other special benefits for Newsletter subscribers ,
  3. other content, related to the activity of the Store and the Seller, the Store's industry, optionally educational content that, in the Seller's opinion, may be interesting and useful for customers or potential customers of the Store.
3. The Seller does not guarantee or declare a specific frequency of sending the Newsletter. The time of sending, as well as the content of the commercial information contained in the Newsletter, is decided by the Seller.
Chapter 3.Contract for the provision of the Newsletter service, withdrawal from the contract, resignation from the Newsletter
1. The conclusion of a contract for the Newsletter service may occur:
  1. when a person visiting the Store fills in the appropriate form on the Store's website, providing their email address to which they want to receive commercial information,
  2. during order placement in the Store – when the customer in the Store's cart expresses consent to receiving commercial information by checking the appropriate selection box (so-called checkbox).
2. The Seller may - as an incentive to subscribe to the Newsletter - offer potential Subscribers a bonus (gift, so-called lead magnet) in the form of a discount code, digital content (e.g., a free e-book) or another benefit for the subscriber related to the store's activity (e.g., a one-time free delivery of Goods) („Bonus”). Information about the Bonus granted in connection with the Newsletter subscription is then found on the Store's website.
3. The Bonus is delivered to the Subscriber to the email address provided during subscription, immediately after concluding the contract for the Newsletter service. The Bonus is made available in an appropriate digital form (e.g., a link allowing the download of an e-book, a discount code, a code to be entered in the appropriate field of the Store's cart to receive free delivery).
4. The contract for the provision of the electronic Newsletter service is concluded for an indefinite period. The Subscriber may resign from the Newsletter at any time without giving a reason. In order to do this, you should:
  1. click on the appropriate link contained in each message sent within the Newsletter or
  2. contact the Seller electronically.
5. The customer also has a statutory right to withdraw from the contract for the provision of the Newsletter service within 14 days of its conclusion.
6. The Seller may at any time stop providing the Newsletter service, about which all Subscribers will be notified.
7. In the event that the Subscriber does not open messages sent by the Seller in the Newsletter for longer than 1 year, the Seller (after additional notice) stops providing that Subscriber with the Newsletter service.
Chapter 4.Complaints
1. Towards consumers and Privileged Entrepreneurs, the Seller is liable for the compliance of the Newsletter service with the contract in accordance with the provisions of the Act on Consumer Rights. Towards other customers, the Seller is liable on the principles resulting from the Civil Code.
2. Complaints regarding the Newsletter service may be submitted to the Seller in accordance with the procedure provided for in Chapter 9. point 3-5 of the Store Terms and Conditions.
3. In case of dissatisfaction with the way the complaint was handled by the Seller, there is also a possibility of using out-of-court methods of dealing with complaints and pursuing claims, in accordance with the procedure described in Chapter 9. point 6-7 of the Store Terms and Conditions.
Chapter 5.Personal data
1. Full information about the processing of personal data of the Store's customers, including for the purposes of providing the Newsletter service, can be found in the Privacy Policy.
Chapter 6.Changes to the Newsletter Terms and Conditions
1. The Seller may make changes to these Newsletter Terms and Conditions on the principles indicated in Chapter 11 point 3 of the Store Terms and Conditions. If the Subscriber does not accept the new wording of the Newsletter Terms and Conditions, they may terminate the contract for the provision of the Newsletter service with a 14-day notice period (by contacting the Seller electronically for this purpose) or with immediate effect (in the manner indicated in Chapter 3 point 3. of the Newsletter Terms and Conditions).